Delete your Tutti account

How to request deletion

1. Message us from the WhatsApp number or email address you signed up to Tutti with:
   • On WhatsApp: +34 910 78 95 25
   • By email: hola@soytutti.com
2. We verify the account is yours: we send a code to that number and you send it back to us.
3. We delete the account within 30 days at most and let you know when it’s done.

If you write from a different number or email, we won’t be able to verify that the account is yours.

What we delete

• Your phone number and your login details.
• The messages and voice notes in your chat with Tutti.
• Your customers, quotes, invoices, products and all other data in your ERP: your Odoo instance is deleted entirely.
• Your logo and your document design.
• Usage data linked to your account.

What we keep, and for how long

We only keep what the law requires us to keep:

• Our own invoices for your Tutti subscription and the related payment data, to meet tax and accounting obligations: generally between 6 and 10 years, depending on the applicable law.
• Backups of our systems, which are deleted automatically within 14 days. We don’t use them to restore your account once it has been deleted.

Your subscription is cancelled separately

Deleting your account does not cancel your subscription on its own. Cancel it in the store where you paid so you aren’t charged again:

• App Store (iPhone): Settings > Apple ID > Subscriptions > Tutti Agent > Cancel Subscription.
• Google Play (Android): Google Play > Payments & subscriptions > Subscriptions > Tutti Agent > Cancel subscription.
• Web (Stripe): through the Stripe link to manage your subscription, or ask us to cancel it in the same message where you request deletion.

Questions?

Write to us at hola@soytutti.com. Privacy policy.